Shipping policy

Thank you for shopping with Kids Art Frame. We’re committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Personalized or customized items may require additional production time.

  • Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped, including tracking information when available.

2. Shipping Locations

We currently ship to:

  • United States

  • Canada

  • Selected international destinations

Please note that availability may vary depending on the product and destination.

3. Shipping Methods & Transit Time

Estimated delivery times (after shipment):

United States

  • Standard Shipping: 3–7 business days

Canada & International

  • International Standard Shipping: 7–15 business days

  • Transit times may vary due to customs clearance and local carriers.

4. Split Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Items being fulfilled from different warehouses

  • Inventory availability

  • Size or weight restrictions

If this occurs, you will receive separate tracking numbers for each package at no additional cost.

5. Shipping Costs

  • Shipping fees are calculated at checkout based on destination, package size, and selected shipping method.

  • Promotional free shipping offers may apply to eligible orders.

6. Customs, Duties & Taxes (International Orders)

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Kids Art Frame is not responsible for delays caused by customs processing.

7. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate and complete shipping information.

  • Orders returned due to incorrect addresses may incur reshipping fees.

  • We are unable to reroute shipments once they have been handed over to the carrier.

8. Lost, Delayed, or Stolen Packages

  • Once an order has been shipped and handed to the carrier, transit times and delays are outside our control.

  • If tracking confirms a package is lost, please contact us and we will assist with a replacement or refund at our discretion.

  • Kids Art Frame is not responsible for packages marked as “Delivered” but stolen after delivery. We recommend shipping to a secure location.

9. Damaged Packages

If your package arrives damaged:

  1. Please contact us within 48 hours of delivery

  2. Include clear photos of the packaging and the damaged item

We will review the case and offer a replacement or refund as appropriate.

10. Holiday & Peak Season Notice

During peak seasons (e.g. holidays, major promotions), processing and transit times may be longer due to carrier volume.
While we do our best to ship orders promptly, delivery by a specific date (including holidays) cannot be guaranteed.

11. Contact Us

If you have any questions about shipping or your order status, please reach out:

📧 Email: info@kidsartframes.com
🌐 Website: www.kidsartframes.com